The National Consumer Commission (NCC) urges consumers
in possession of certain Dark and Lovely
Precise Diamond Straight and Shine relaxer 125 ml tub to immediately discontinue use of the product and return it to the
point of sale for a full refund.
The manufacturer of Dark and Lovely
informed the Commission of the recall of the product following 22 complaints
from consumers.
The Acting Consumer Commissioner, Thezi Mabuza, said the manufacturer, L’Oreal, informed the Commission of a voluntary recall.
“We
urge South African’s who are in possession of Dark and Lovely Precise Diamond
Straight and Shine relaxer 125 ml tub to return the product o the point of
purchase for a refund. We understand that an isolated
incident in the production led to an imbalance of the active raw material,
affecting one batch only. Using the recalled product may lead to
increased hair breakage, and increased scalp irritation,” she said.
Affected products bear the following batch numbers
87UD00 and 87UD01 (manufacturing date December 2021; expiry date December 2024)
The
product was distributed nationally and exported neighbouring countries
including Botswana, Lesotho, Namibia, eSwatini, Zambia and Madagascar.
“The
Consumer Protection Act requires that manufactures and producers of products
produce and supply goods and products are of good quality and free of defects.
We urge suppliers and manufactures to prioritize consumer safety at all times.
The Commission is monitoring the recall based on its Recall Guidelines,” Mabuza concluded.
