The last thing Radisson Blu general manager Elmarie
Fritz expected to be told this year was that she had been nominated for a
prestigious national hospitality award.
One can imagine her surprise, then, when she was
recently named among the country’s best general managers in the sector at a
glittering awards ceremony in Sandton.
Fritz, who has been in charge of the Gqeberha hotel
since 2021, was recognised alongside three other GMs in the Hotel Industry Excellence
category of the CMO Awards at the Hilton Hotel earlier this month.
The awards, held in numerous countries around the
world, honour elite brand custodians, advertisers and managers across various industries.
Outstanding hospitality professionals were included
for the first time this year.
“To be among the first to receive this award is
humbling,” Fritz said.
“Right up until I arrived at the event, I wasn’t even
sure what to expect.”
A number of high-profile guests were in attendance and
she admitted to having felt “very small in that room”.
Fritz and her fellow nominees were judged on criteria
such as leadership, critical thinking, finance and management skills,
innovation, guest satisfaction and contribution to sustainability.
Self-effacing by nature, she immediately paid tribute
to her team at the Radisson for their role in her success.
“I have a phenomenal team. They are me. They
understand this industry and we are all on the same page. For us, teamwork is a
way of living.”
She also thanked the Radisson’s board of directors for giving her the
opportunity to become a first-time GM.
Fritz – who held various positions at Fancourt Hotel
& Country Club Estate, Legacy Hotels & Resorts and Minor Hotels in the
past – has never been one to micro-manage as she has complete faith in her 10
heads of department.
She described them as leaders (rather than managers) whose
skills ensured that they shaped their respective teams effectively.
“I am not the GM who walks down passages shouting and
screaming. I have a chat and give a hug when it’s needed.”
As much as she did not set out to win awards, being
recognised in this way was pleasing as it confirmed she was on the right track,
she said.
“In fact, if this doesn’t inspire you to do more, it
is problematic. In our industry, you always have to look at ways to consistently improve.
“You need to be learning constantly. I would actually
say this is just the start, not the end.”
Perhaps the biggest advantage of the award was that it
put Gqeberha on the map as a player in the South Africa hospitality sector, she
said.
Her fellow category winners included GMs from high-end
establishments like the Hilton in Sandton and The Taj in Cape Town, meaning
that the Radisson in Nelson Mandela Bay has now well and truly made its mark.
“Putting us on that level gives us a sense of
confidence that we are moving in the right direction,” she said.
“PE is considered a small town. A lot of times we are
forgotten, but now people will say, ‘Look at what this small town is doing’.
It’s very satisfying.”
Along the way, Fritz has had many mentors who gave her
a chance to grow in her career. Her ethos has always been to listen and learn
from others.
She paid special tribute to Natalie Bright at Fancourt
on the Garden Route. “She was the one who gave me my footing in the industry.”
Fritz has not had much time to celebrate since there
is always work to be done at the hotel, but glasses are bound to be raised at
the group’s next quarterly meeting.
