NELSON Mandela Bay Municipality Executive Mayor, Nqaba Bhanga, last week visited the Nelson Mandela Bay Municipality Service Delivery Call Centre, to thank staff for the hard work they had put in during the festive season.
During the festive season, calls at the centre increased as more people were at home, putting more pressure on municipal services.
In addition, the three-shift team of call centre agents receive about 2 000 calls per day.
Only eight people take calls per shift, with some doing the back-end administration work.
“The call centre team has been here for the entire festive season. This team of committed staff understands the importance of this service. I would like to thank them for their work ethic,” said Bhanga.
He added, “I understand that currently the work load is too much, which results in them dropping a few calls. We will work with the mayoral committee member for infrastructure and engineering, Councillor Masixole Zinto, to implement some improvements,” said Bhanga.
Issued by: Nelson Mandela Bay
Municipality Communications Office
