The City of Cape Town announced that its compulsory, free-of-charge, electricity meter-replacement programme roll-out is hitting the highest gear, bringing countless benefits to customers. Many of the City-owned credit and prepaid meters in homes across the Metro are more than 30 years old. The required meter replacement helps to avoid inaccurate readings and offers greater control for the customer.
“The City’s meter replacement is beneficial for residents,” a statement by the City reads, “and we are encouraging more residents to reach out to us to make the switch.
“Not only does it help with cost management, accuracy of readings, greater usage control and monitoring, but it also affords those qualifying beneficiaries to move to a highly subsidised Lifeline Tariff.”
Electricity is not more expensive via a prepaid electricity meter. A prepaid meter allows residents to limit their usage as far as possible and to manage their household expenditure.
Is the meter replacement free or will we be charged for it?
As part of the project the conversion to the new prepaid meter is entirely free of charge.
What tariff will I be placed on once the prepaid meter is installed?
The customer will remain on the same tariff after the conversion. If the customer qualifies for the Lifeline tariff that includes free basic electricity, they will be converted to that tariff. If a customer is unsure about the tariff, they may contact the City of Cape Town’s Call Centre on 086 010 3089.
Is it mandatory?
Yes. Many credit and prepaid meters in the city, being more than 30 years old, are required to be replaced to avoid inaccurate readings. It is important to note that the upgrade is mandatory and is supported by National regulatory standards (NRS 057: 2009/SANS 474:2009) and the City of Cape Town’s Electricity By-law, 2010. All City meters must be properly maintained and proactively replaced prior to the end of their useful life.
Will I end up paying more for my electricity?
The customer’s tariff will remain the same. If the customer’s usage remains the same they should see no change in the cost of electricity, albeit that the customer will now purchase units before use.
“Our experience, however, has shown customers who are aware of their electricity consumption and actively monitor their usage via the prepaid meter often start to change their usage patterns, leading to savings in their electricity costs.”
How will I recognise the contractor who will perform the meter replacement?
City employed contractors are required to carry staff IDs that indicate they are City of Cape Town contractors and drive vehicles, which are clearly marked. Customers can also confirm the legitimacy of the field staff by requesting a notification number or calling the City of Cape Town’s Call Centre on 086 010 3089 to check if it is a legitimate works notice.
Is buying electricity in bulk cheaper?
Buying electricity in bulk is not cheaper. Rather buy small amounts as required to stay on the cheaper tariff band.
To verify: contact the City’s Call Centre on 086 010 3089.
To report suspicious behaviour contact: 0800 1100 77
Tips for residents:
. Always verify the work order number when an official visits your home. . Check the official’s City-issued identification card. . The ID card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor.. If unsure, contact the City’s Call Centre on 0860 103 089.. Report suspicious behaviour to the City’s law enforcement agencies or to the police.
