For many young South Africans, earning a qualification is only the beginning of a difficult journey. The next hurdle is finding employment, often without anyone willing to provide that first opportunity.
A new internship programme at Stellenbosch University’s (SU) Campus Health Service (CHS) aims to change that.
Launched in partnership with Boland College, the 18-month medical receptionist internship gives qualified candidates the chance to translate classroom learning into practical experience while supporting two of SU’s busiest health facilities on the Stellenbosch and Tygerberg campuses.
Relieving pressures
The initiative emerged soon after Dr Kathy Grammer took office as senior director of CHS last year, when it became clear that the administrative demands of the multi-service clinics had grown substantially.
In March this year, the two reception officers at the Stellenbosch clinic fielded more than 1 500 calls.
Beyond busy telephone lines, reception services, appointment scheduling and extensive administrative support placed considerable pressure on staff.
Inspired by a similar initiative she encountered in the provincial health and wellness department, CHS approached Boland College to explore a partnership. With support from SU’s Legal Services
Division, the collaboration was formalised earlier this year, paving the way for three interns to join the team in June.
“This project, is our CHS contribution towards addressing one of South Africa’s most pressing development challenges – youth unemployment,” said Grammer.
Mentorship and more
Although the programme helps relieve pressure on frontline administrative staff, its primary purpose is educational.
Senior finance officer Kim Delie and practice manager Valdene Southon at CHS developed a structured workplace training programme that combines daily responsibilities with formal learning outcomes.
Throughout the 18 months, interns complete competency-based tasks, maintain logbooks and work alongside experienced reception officers who mentor them in every aspect of the role.
After completing her medical secretary qualification, Ezile Sokuto struggled to find a placement despite approaching clinics, hospitals and healthcare facilities across Stellenbosch. “The staff have been very supportive, and even the patients are understanding.”
Chamell Johnson’s journey followed a similarly difficult path. Having completed her qualification in 2019, she spent years searching for work. “This opportunity has given me hope that I can make it in life,” she says.
At the Tygerberg campus, fellow intern Nosibulelo Kofito was initially anxious about answering telephone calls and meeting patients, but she now looks forward to work daily.
