The current crime levels in South Africa are forcing citizens to rely on the services of security companies to keep their families and properties safe from the intrusion of criminals into their lives.
However, once we decide to be a paying member of security companies, how do we measure the actions and behaviour of these companies?
Do we rely on media advertising, word of mouth or just a gut feeling?
Surely as clients, we should expect the management of companies that provide such a necessary service to respond to queries by being civil, caring and understanding to the issues of its paying clients. When questioning the behaviour and actions of employees, paying clients are met with aggressive, hostile and rude responses from the person in charge of a security company.
How does the client then trust that company to protect and keep them safe from harm, when the person in charge cannot keep his or her emotions professional to assist the client?
Paying clients have the right to hold such institutions responsible for their actions and level of service.
