Over the past weekend, some residents reported temporary water discolouration in areas serviced by the Faure Water Treatment Plant (WTP). After investigation, the City identified treatment process anomalies as the cause.
In terms of the City’s commitment to producing high-quality drinking water for Cape Town and surrounds, the plant was isolated on Saturday 2 November for comprehensive testing.
After testing and evaluation, the Faure WTP was restarted on Tuesday 5 November to continue meeting the City’s water supply needs. Residents may initially notice temporary water discolouration as the plant reintegrates into the supply network. This discolouration is expected to clear as the system stabilises and poses no immediate concern.
“We thank residents for their understanding as operations normalise,” stated a media release.
“The City is monitoring the situation to ensure that the water continues to comply with SANS 241 standards and will issue precautionary notices if necessary.”
If tap water appears discoloured, residents are advised to let it run for a while and it will clear up.
Report water quality complaints
Should the discolouration continue, residents must report it to one of these channels so a sample can be taken:
- WhatsApp 060 018 1505;
- Call 0860 103 089;
- Online www.capetown.gov.za/servicerequests;
- Email water@capetown.gov.za;
- SMS 31373 (Maximum 160 characters); or
- Visit a City walk-in centre (see www.capetown.gov.za/facilities to find the one closest to you).
