Plan implemented to promote collections

On Monday 23 February, the Matjhabeng Local Municipality launched the implementation of auxiliary deductions on prepaid electricity purchases for accounts that are in arrears for 30 days or more.

In a statement, the municipality said it is mandated to ensure that all consumers pay for services received, to reduce outstanding arrear debt, and to remain on a current account to enable the municipality to continue delivering reliable and sustainable services to all communities.

These services include electricity, water, sanitation, refuse removal, roads and stormwater maintenance, street lighting, parks, cemeteries, public facilities, community services, and other essential municipal services.

In line with a Council-approved Credit Control and Debt Recovery Policy, a portion of prepaid electricity purchases may be automatically deducted and credited towards outstanding debt. When residents purchase prepaid electricity, a percentage of the purchase value may be allocated to reduce arrears. The applicable range is determined according to the property value category.

Amounts deducted may be used to reduce residents’ electricity arrears, other municipal service arrears, fines, and penalties. Deductions are applied only to accounts in arrears (30 days and above), and only if prior notification is provided to affected debtors in accordance with municipal policy.

The deduction percentage is determined by Council resolution and may be reviewed from time to time.

“Residents and businesses are encouraged to keep their municipal accounts up to date, pay their monthly municipal bills on time, and make arrangements with the municipality should they experience financial difficulties. Customers who wish to query their accounts, arrange a payment plan, or seek clarity regarding the applicable deductions are advised to visit their nearest municipal office or contact the Revenue and Credit Control Section for assistance,” says Tshidiso Tlali, spokesperson for the mayor’s office.

During a media briefing held on Sunday 22 February, Executive Mayor Thanduxolo Khalipha also addressed revenue collection, describing it as fundamental to sustaining service delivery, where he announced the auxiliary deductions on prepaid electricity purchases.

Khalipha indicated that this approach is intended to promote fairness and financial sustainability, noting that the continued provision of electricity, water, sanitation, refuse removal, roads, stormwater maintenance, street lighting, parks, cemeteries, and other services depends on improved revenue collection.

“Deductions apply only to qualifying arrear accounts, and prior notification is issued in accordance with municipal policy. Residents and businesses are encouraged to keep their accounts current and to approach the municipality to make payment arrangements where financial challenges arise. The Revenue and Credit Control Section remains available to provide support and clarification,” said Tlali.