SASSA says it has strengthened queue management and introduced additional support measures at its Bellville Local Office.
Sassa is rolling out smart queue systems and biometric kiosks at offices nationwide, targeting a maximum 90-minute wait for grant beneficiaries.
Senior SASSA executives visited Bellville to evaluate new biometric and online grant systems, finding measurable improvements in service delivery.
Political parties demand urgent intervention after seven-month-old dies following overnight queue at SASSA office, highlighting systemic service failures.
Pensioners were left standing in pouring rain four hours outside a Kraaifontein community hall last week after Sassa officials failed to arrive for scheduled appointments.