Some residents from Blue Downs are sitting with their hands in their hair because their internet service provider (ISP) has been unable to keep their internet on, despite them paying on time.
One resident, a student working on her Master’s Degree, Samantha Lee, says the lack of action to repair the damaged or stolen cables in a timely fashion has really been an inconvenience.
“As a postgrad student and someone who works from home, this has caused me great discomfort. It has now been two weeks. There had been constant logging of tickets to our internet service providers and complaints directly to Vumatel via social media and email with no response,” says Lee.
Lee says the first communication she received from her ISP was after 10 days without service.
“We are entirely reliant on stable internet connection for work, studies and entertainment in our household and it has become such an integral part of our lives. It is so unfair to have to deal with this when we have paid for a service. I have had to buy 40gigs of mobile data just to perform the essentials thus far, an expense on top of the amount already paid to a service provider to avoid doing exactly that.
“I understand that this is due to vandalism and out of their control, but surely there should be plans. Also the fact that certain areas were restored and others not, is irksome. Just as it’s not their fault, it is not ours either and we should not have to pay for it. The lack of action or adequate communication has left a really bad taste in my mouth. No word on if we will be reimbursed for the loss of services already paid for or a solid answer on when we can expect service to be fixed and restored permanently. We are now past the point of understanding and acceptance,” says Lee.
TygerBurger has tried to get hold of someone at Vumatel to explain what is going on with the internet connection, but at the time of going to press no answer was forthcoming. TygerBurger will publish comment in a follow-up article.
