Details about a relatively new system to monitor and respond to traffic infringements, accidents, crime or infrastructure-related incidents, were explained to councillors during last week’s Sub-council 7 meeting. The meeting was held on Wednesday 21 January at the Council Chambers in Durbanville.
During the meeting Lee-Ann Snyman, a City of Cape Town representative, delivered the statistics compiled by the Emergency Police Incident Control (EPIC) System. The system uses the following services: law enforcement, traffic services, disaster risk management, and metro police services, according to the City’s website.
The purpose of the presentation last week was to provide a safety and security report for the sub-council area which included complaints logged between 1 November and 1 December 2025. Snyman said a total of 2 328 complaints were logged. She said the complaints are logged according to different priority classes. Snyman also gave a breakdown of the number of complaints logged, as well as a breakdown per service which include traffic, law enforcement and metro police. According to her, most of the complaints logged in Sub-council 7 were parking violations. She also highlighted the operations undertaken in the sub-council.
Snyman explained that their EPIC Live System is a service that shows both requests, and complaints as received via voice calls, complaints, or CCTV cameras.
Incidents for the EPIC System can be reported by the public or officials via the City’s 107 number. The number is free when calling from a land line. When calling from a cellphone, one should dial 021 480 7700.
A PowerPoint presentation about the system on the City’s website describes six pillars to the programme — call taking, dispatching, mobile field enablement, case management, workforce management and reporting.
Gerhard Fourie, Sub-council 7 chair, requested a copy of the report for their records, and added that it is important for councillors and the community to see the work being done. Ward 5 councillor, Miquette Temlett, also asked that they have a copy of the report, as residents are used to getting the report.
Councillors were however informed that they require training on the system to access the information.
In a 2021 statement issued by the City, it said the EPIC platform uses the latest technology on various platforms to assist with crime pattern analysis and information gathering. Epic is a technology and communication platform that allows for an integrated approach for the City’s safety and security departments and emergency services. One of the main advantages of EPIC is its incident registration and rapid response capabilities, which allows for fast an efficient knowledge sharing, the statement reads.
