As the City of Cape Town’s eBill deadline approaches, residents are urged to send their account numbers and contact details to the City sooner rather than later.
The looming 31 December deadline marks a major shift in the City’s billing system, from traditional postal deliveries to a fully digital platform. From this date onwards all municipal accounts will be sent exclusively via email, ensuring quicker, more efficient communication with residents.
In a statement to the media Mayco member for Finance Siseko Mbandezi today said the City is on a mission to reduce the number of accounts, both residential and commercial, which are printed and sent via the South African Postal Service.
“All residents need to do is send an email or SMS with both their account number and email address to request an emailed account before 31 December 2025,” he said. “It’s quick and easy, and residents can enjoy the convenience of their account being sent directly to their inbox. And if residents don’t have an email address there’s no need to worry. The City will ensure that all account holders with no email access will still receive their account. They, or a loved one, are advised to contact the City’s Call Centre so we can assist them.”
Mbandezi said more than 475 000 Capetonians had already made the move to eBilling.
Why is the City going digital
The new system offers several key benefits that improve both efficiency and convenience for customers.
With the ability to pay their accounts as soon as they are able, customers can manage their finances more effectively and avoid late payments. The system also helps reduce errors by allowing individuals to better track and monitor their payment history. Additionally, it provides easy access to documents such as proof of residence whenever needed. By transitioning away from paper statements, the initiative supports environmental sustainability by minimizing paper waste, which benefits both the community and the City. Furthermore, it reduces operational costs by eliminating the need for printed statements and postal delivery.
“Emailed accounts make it simple for account holders to keep track of their bills and use the accounts for admin purposes while saving on printing and postage costs contributes to a more financially and environmentally sustainable organisation,” Mbandezi explained. “Avoid the year-end rush, switch to eBilling now and help build a cleaner, greener and more efficient metro.”
Here’s how to make the switch:
For emailed bills simply send an email with your account number and email address to Revenue.Eservices@capetown.gov.za or an SMS to 31223.
Customers without email accounts are requested to contact the City’s Call Centre at 0860 103 089 or visit its nearest Customer Interaction Centre.
