RESIDENTS are encouraged to register for Kouga Municipality’s online service to receive their municipal accounts via email.
They can, furthermore, view their accounts online through the “Ratepayers Info System” on the municipal website.
“The online service was introduced to enhance support to residents and ratepayers. Once registered, residents can access their municipal account no matter where they are, if they have access to email or our website,” said Kouga Finance Portfolio Councillor, Willem Gertenbach.
The registration process is as follows:
. Go to the municipal website at www.kouga.gov.za.
. Click on the “Ratepayers Info System” link on the home page.
. Click on the “Register Here” option.
. Complete the info as requested. This will include a username, password, the account holder’s name, surname and ID number, the postal and physical addresses, at least one contact phone number and email address.
. Once you have completed this section, your log-in name and password will be forwarded to the email address used during registration. You can use the link in the email to confirm registration and log-in to the Ratepayers Info System.
Once logged in, residents can link their existing Kouga municipal account/s to their user profile by clicking on the “click here to link an account to your user ID” icon.
Residents must then fill in their account number and access key supplied by the municipality’s Income Department at Jeffreys Bay.
The income department can be contacted at 042 200 2138 (Patrick Sacks) or 042 200 2135 (Trevor Golding).
A different access key is required for each account.
“Once this process has been completed, residents can view their account balances, meter readings and property information, as well as service and tariff information, online under the “My Accounts” section,” said Gertenbach.
– ISSUED BY: KOUGA
LOCAL MUNICIPALITY
