Overstrand Mayor Dr Annelie Rabie, members of her executive team and Municipal Manager Dean O’Neill met with senior officials from Eskom last week to discuss possible collaboration on issues of communication and a better level of servicing Eskom’s direct customers in the Overstrand.
O’Neill reported it was agreed Eskom must take responsibility for engaging their customers effectively during outages and the municipality cannot act as the middleman between Eskom and the communities.
“Eskom agreed that they need to up their game in terms of providing consumer friendly advice and support on the applications and systems available to log calls and meter readings as well as innovative ways to receive accounts and make enquiries,” O’Neill stated.
“There was also agreement that an opportunity would be created where Eskom can present the maintenance plans and schedules as well as projected budgets for the Overstrand area.
“More on this will be shared when the venue and time for the event is finalised.”
Eskom also expressed its gratitude for the assistance from the municipality with the trimming of trees under the power lines in Main Road, Onrus.
Residents are reminded that should trees on their properties touch the power lines and they want to trim it, they should immediately contact Eskom as the lines need to be deactivated before any work starts.
Rabie indicated she intended to have similar quarterly engagements to ensure sustainable collaboration with Eskom.
