Talle inwoners van die Breederivier-vallei is erg ontstig oor die gehalte van diens by die kantoor van die departement binnelandse sake, die lang gewag en die manier waarop hulle hanteer word.<\/p>\n
Valleiers s\u00ea hulle is keelvol vir die beweerde gebrek aan dienslewering by die plaaslike kantoor van binnelandse sake. Lang rye, stelselfoute en die vlak van hulp wat verleen word, jaag talle mense die harnas in.<\/p>\n
\n Standard <\/i>het verlede jaar twee keer oor die lang rye en gebrek aan dienslewering by hierdie tak berig. Na wat van inwoners verneem word, is hierdie kwelpunte onveranderd.<\/p>\n
Wilmie Bruwer, \u2019n inwoner van Worcester, was onlangs \u2019n slagoffer van diefstal en is in die proses haar ID en haar dogter se geboortesertifikaat kwyt.<\/p>\n
\u201cEk probeer nou al drie weke lank om net di\u00e9 dokumente weer by binnelandse sake te hernu. Ek werk ook elke dag van 08:00 tot 16:00, so, om tyd af te vat om dit te gaan doen, is moeilik. Ek was nou al drie keer daar \u2013 een keer was die stelsel van lyn af, die ander keer het ek amper \u2019n uur en \u2019n half in die ry gestaan en is toe ingelig dat hulle nie meer mense daardie dag gaan help nie \u2013 dit was blykbaar te naby aan sluitingstyd. Ek is toe weer verlede week soontoe en is ingelig dat die stelsel landswyd af was,\u201d vertel sy moedeloos.<\/p>\n
David Hlabane, \u2019n woordvoerder van die departement van binnelandse sake, s\u00ea hulle het die afgelope week \u2019n landwye krisis met hul hoofstelsel gehad.<\/p>\n
\u201cOns hoofstelsel het Maandagmiddag \u2019n grootskaalse probleem ervaar. Die departement het twee kragopwekkings\u00adeenhede asook \u2019n ekstra battery wat aan die stelsel in Pretoria gekoppel is, maar weens beurtkrag en ander faktore buite ons beheer is die stelsel onderbreek en was dit vir twee dae tegnies van lyn af. Ons het spoedig gewerk om die probleem te herstel en dit is nou verby. Ons kon nie ID\u2019s, paspoorte of tydelike paspoorte uitreik nie,\u201d het Hlabane bygevoeg.<\/p>\n
Bruwer s\u00ea sy weet nie wanneer sy weer \u2019n amptelike ID sal h\u00ea nie en is erg gefrustreerd oor die situasie.<\/p>\n
Talisa Burger, \u2019n inwoner van Rawsonville, s\u00ea sy het al twee keer in een week langer as twee ure in die ry gestaan en is telkens net ingelig sy moet maar op \u2019n ander dag terugkom.<\/p>\n
\u201cDie feit dat stelsels nie werk nie en dinge lank vat, pla my nie so erg nie. Die manier waarop mense hanteer word \u2013 veral deur die bestuurders \u2013 is wat my verstand te bowe gaan. \u2019n Glimlag kos niks; om jammer te s\u00ea, ook nie.\u201d<\/p>\n
Die diens is na bewering ook stadig wanneer beurtkrag die dorp tref. <\/p>\n
\n Standard <\/i>het die plaaslike kantoor van binnelandse sake op \u2019n paar verskillende geleenthede oor twee dae telefonies probeer kontak, maar oproepe bly onbeantwoord \u2013 gedurende beurtkrag sowel as ander ure wanneer die krag wel aan is.<\/p>\n
Die teendeel geld egter ook, want sommige s\u00ea hulle is vinnig gehelp.<\/p>\n
Tanya Walters van Worcester het aan Standard <\/i>ges\u00ea sy het einde verlede jaar om haar paspoort aansoek gedoen en dit binne minder as twee weke ontvang. \u201cDalk was ek net gelukkig. Ek weet sommige mense sukkel wat diens betref, maar ek is dankbaar hulle kon my so vinnig help.\u201d<\/p>\n
Sy was egter in die week terug om haar dogter se ID-kaart af te handel.<\/p>\n
\u201cOns is nou al twee ure hier en het nog geen hulp ontvang nie. Hier is darem stoele, want laas moes ons staan.\u201d<\/p>\n
Rian Smit, \u2019n inwoner van Bellville, het besluit om nie die stad se plaaslike dienste te gebruik nie, aangesien hy die proses wou bespoedig. Hy is deur \u2019n vriend aangeraai om na Worcester te kom en is vandag spyt oor die besluit.<\/p>\n
\u201c \u2019n Mens kry nie hulp nie. Ek moet my basiese plig uitvoer, maar \u2019n mens sukkel hier. Ek het al sekerlik vyf keer van die Kaap af gery om te probeer. Die aansoek is uiteindelik afgehandel en ek het al in Februarie \u2019n boodskap ontvang dat my kaart afgehaal kan word. Elke keer is daar \u2019n verskoning, of ons word weggewys.\u201d<\/p>\n
Hlabane meen egter inwoners moenie huiwer om die inbeldiens te gebruik om klagtes aan te meld nie.<\/p>\n
Hy s\u00ea sekere dienste kan bespoedig word deur die departement se webtuiste (www.dha.gov.za) te gebruik. .<\/span> Die inbelsentrum kan bedags by 0800 60 11 90 of per e-pos by hacc@dha.gov.za bereik word.<\/p>\n","protected":false},"excerpt":{"rendered":" Talle inwoners van die Breederivier-vallei is erg ontstig oor die gehalte van diens by die kantoor van die departement binnelandse sake, die lang gewag en die manier waarop hulle hanteer 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