{"id":47136,"date":"2024-01-26T06:02:44","date_gmt":"2024-01-26T04:02:44","guid":{"rendered":"https:\/\/novanews.co.za\/worcesterstandard\/klient-gn-slaansak-20240124-2\/"},"modified":"2024-01-26T06:02:44","modified_gmt":"2024-01-26T04:02:44","slug":"klient-gn-slaansak-20240124-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/worcesterstandard\/klient-gn-slaansak-20240124-2\/","title":{"rendered":"Kli\u00ebnt g\u2019n slaansak"},"content":{"rendered":"<p>Ek weet almal is nog in die H\u00eappie New Year <i><span id=\"U101837776377XsG\" style=\"font-weight:bold;font-style:italic;\">spirit<\/span><\/i> en dis geensins my bedoeling om di\u00e9 vreugdevolle gees te blus nie, maar ek gaan gou wees met di\u00e9 een. <\/p>\n<p>Soos baie ander mense verpes ek ook swak dienslewering. <\/p>\n<p>Wanneer ek praat van goeie dienslewering, bedoel ek nie \u2019n blaasorkes moet my verwelkom of dat \u2019n rooi tapyt letterlik vir my uitgerol word nie. <\/p>\n<p>Hierdie rubriek spruit bloot uit \u2019n paar weersinwekkende ervarings wat ek al by sakeondernemings beleef het. <\/p>\n<p>Ek stap in by die een onderneming, groet die vrou beleefd en plaas my bestelling oor die toonbank. <\/p>\n<p>Sy maak geen oogkontak nie, groet nie, stap sleepvoet tot by die rak, kry my bestelling, sit dit op die toonbank neer, kyk anderkant verby my terwyl sy haar hand oophou en wag vir die geld \u2013 alles sonder om \u2019n woord te rep. <\/p>\n<p>Nie lank terug nie stap ek by \u2019n eetplek in. Die vrou belowe dat \u2019n kelner(in) my bestelling binnekort sal kom neem. Sy stop \u2019n spyskaart in my hand. Die plek is so te s\u00ea leeg. <\/p>\n<p>Volgens die kelnerin het haar kollega my die verkeerde spyskaart gegee. Ek plaas my bestelling nadat sy (die kelnerin) my die regte spyskaart gegee het. Veertig minute later wag ek steeds vir my ete. <\/p>\n<p>Niemand kom vra om verskoning of probeer verduidelik wat die oponthoud is nie. Ek soek na die kelnerin, maar sien haar n\u00earens nie. <\/p>\n<p>Duidelik bewus van my ongelukkigheid staan en klets \u2019n paar kelnerinne eerder kliphard oor private sake. Steeds nog geen teken van my kos nie. Ek begin kriewelrig raak. <\/p>\n<p>Vyf sekondes nadat ek moes opstaan om navraag te doen, kom die kelnerin daarmee aangetrippel en plak die bord voor my neer. Geen verskoning nie; geen verduideliking nie. Die kos was aangenaam, maar die diens swak.<\/p>\n<p>Daardie plek sien my gewis nooit weer nie. <\/p>\n<p>Net verlede week besoek ek nog \u2019n eetplek. Die kelnerin maak my senuweeagtig omdat sy lyk soos iemand op die oorlogspad.<\/p>\n<p>Nog voordat ek my bestelling kon plaas, vra sy my met \u2019n houding wat my glad nie aanstaan nie: \u201cGaan djy alleen iet?\u201d <\/p>\n<p>Ek vererg my, staan op en stap uit. Dan is daar winkel-assistente wat wegkruipertjie met jou speel as dit net lyk of jy hulp soek. <\/p>\n<p>Wat mense nie altyd besef nie, is dat jou houding teenoor kli\u00ebnte of klante \u2019n onderneming kan maak of breek. <\/p>\n<p>Ja, natuurlik is daar ongelooflik baie druk om iets te verkoop en in sommige gevalle word van hulle verwag om bloed uit \u2019n klip te tap; dalk het jy bloot \u2019n slegte dag . . . dis te verstane, maar moenie die kli\u00ebnt jou slaansak maak nie. <\/p>\n<p>En aan diegene wat altyd uit hul pad gaan, die ekstra myl vir die kli\u00ebnt loop, deurentyd gehalte-diens lewer en altyd die kli\u00ebnt eerste stel \u2013 ek salueer julle!<\/p>\n<p>Mag julle van krag tot krag gaan in jul werk!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ek se maar 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