\u2019n Vrou van Worcester is geweldig omgekrap nadat sy \u2019n versekeringseis ingestel het, maar nadat sy meegedeel is sy moet geld inbetaal, wag sy nou nog vir haar geld.<\/p>\n
Beatrice Basson het \u2019n begrafnispolis vir haar niggie by EasyPay uitgeneem.<\/p>\n
\u201cMy kontrak by die werk het in Januarie verval en ek het ophou betaal. Maar toe my niggie onlangs dood is, het ek hulle gekontak en gevra of ek die laaste paar maande se paaiemente kan opbetaal en of hulle dan die polis sal uitbetaal. Hulle het ges\u00ea ja, hulle kan dit so doen, en vir my \u2019n bankrekeningnommer gestuur waarin ek R612 inbetaal het. Hulle het belowe dat die geld binne 48 uur uitbetaal sou word,\u201d verduidelik \u2019n verbouereerde Basson. <\/p>\n
Haar niggie se begrafnis het gekom en gegaan en sy het nou nog geen uitbetaling ontvang nie.<\/p>\n
\u201cHulle het eers n\u00e1 die begrafnis \u2019n SMS gestuur waarin hulle ges\u00ea het die eis is geweier. As die eis dan geweier is, wat word dan van daai R612 wat ek inbetaal het?\u201d<\/p>\n
Hierdie situasie het baie konsternasie vir die familie veroorsaak omdat hulle die geld nodig gehad het vir hul familielid se begrafnisre\u00eblings en ander onkoste.<\/p>\n
\u201cOns het as gevolg hiervan in ons droewige tydperk meer gespanne as hartseer gevoel. Ek verstaan nie. Ek het by \u2019n ander ook opbetaal en die polis is uitbetaal. Ek het al soveel keer probeer uitreik na die persoon wat my by EasyPay gehelp het, maar kry net geen antwoord van hom af nie. Dit is frustrerend.\u201d<\/p>\n
\n Standard & Gazette <\/i>het \u2019n navraag aan EasyPay gestuur met die volgende vrae:<\/p>\n
1. Waarom is die eis geweier?<\/p>\n
2. Hoekom het julle haar geld laat inbetaal as die eis geweier sou word?<\/p>\n
3. Gaan EasyPay die geld wat sy onlangs betaal het, terugbetaal?<\/p>\n
4. Wat is EasyPay se protokol wanneer iemand vir \u2019n rukkie ophou betaal maar dan weer met die polis wil voortgaan?<\/p>\n
Ian Harrison het eenvoudig net ges\u00ea hulle is besig om Basson se eis te ondersoek.<\/p>\n
\u201cOngelukkig is ons nie in staat om die besonderhede van die eis bekend te maak nie weens die vertroulike aard van die verhouding met ons kli\u00ebnt. Die spesifieke kwessies van hierdie eis word nog ondersoek, en ons skakel direk met ons kli\u00ebnt om haar op hoogte te hou van die vordering. EasyPay Insurance poog om alle geldige eise binne 48 uur te betaal. Die eisproses kan vertraag word in gevalle waar eise verwys word vir verdere ondersoek en beoordeling.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
\u2019n Vrou van Worcester is geweldig omgekrap nadat sy \u2019n versekeringseis ingestel het, maar nadat sy meegedeel is sy moet geld inbetaal, wag sy nou nog vir haar 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