{"id":62349,"date":"2017-09-27T15:37:44","date_gmt":"2017-09-27T13:37:44","guid":{"rendered":"https:\/\/novanews.co.za\/weslander\/killian-wins-service-excellence-competition-for-saldanhalbn-20170927-2\/"},"modified":"2025-03-20T20:00:26","modified_gmt":"2025-03-20T18:00:26","slug":"killian-wins-service-excellence-competition-for-saldanhalbn-20170927-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/weslander\/killian-wins-service-excellence-competition-for-saldanhalbn-20170927-2\/","title":{"rendered":"Killian wins service excellence competition for Saldanha\/Lbn"},"content":{"rendered":"\n<p>Mike Killan, owner of Total in Saldanha, was chosen as the winner of the Service Excellence Hero competition run by the Western Cape Department of Economic Development and Tourism. <\/p>\n\n\n\n<p>Other nominated finalists were:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OK MiniMark Saldanha\u2019s Lizaan Damoen;<\/li>\n\n\n\n<li> Cartol Vleis Saldanha\u2019s Marita Fransman;<\/li>\n\n\n\n<li> Pick n Pay Laguna Mall\u2019s Jo-Linda Gertse, Damian Solomons and Olga Lombard; and <\/li>\n\n\n\n<li> Protea Hotel Saldanha\u2019s Chantelle Lawson.<\/li>\n<\/ul>\n\n\n\n<p>The finalists each received R2 000 and the people who nominated them gift packages.<\/p>\n\n\n\n<p>The competition was run on Radio West Coast 92.3&nbsp;fm\u2019s <i>Breakfast Show <\/i>on Friday mornings from 4 August to 8 September. <\/p>\n\n\n\n<p>An article about each finalist was published in <i>Weslander<\/i>. <\/p>\n\n\n\n<p>The competition was run as part of the department\u2019s Journey to Service Excellence Programme (J2SE), which trained employees from businesses in Saldanha and Langebaan, both tourism and non-tourism businesses, in June and July. <\/p>\n\n\n\n<p>The programme helped increase service levels and to foster a culture of service excellence. <\/p>\n\n\n\n<p>Leadership training was also given on 4 August.<\/p>\n\n\n\n<p>Speaking at the awards ceremony, held on Tuesday 26 September at Blue Bay Lodge, Annalie van der Merwe of Saldanha Bay Tourism emphasised that being good isn\u2019t good enough any more, \u201cwe have to be the best.\u201d<\/p>\n\n\n\n<p>The training at the workshop made a difference to Sheppard Narilile of Blue Bay Lodge. \u201cI have confidence in my work now,\u201d he said. He enjoyed learning about conflict resolution, new technology, customer care, the importance of feedback and follow-up, consistency, effort and devotion.<\/p>\n\n\n\n<p>Tuli Rala, a waitress at Windtown, said she learned the value of communication with clients and to communicate with the chef beforehand.<\/p>\n\n\n\n<p>Anita Senekal from Jane\u2019s Guest House said the leadership training, especially, has changed her life. One of the first things she did afterwards was to change the guest house menu. She is more positive and looks forward to using the knowledge she now has about marketing.<\/p>\n\n\n\n<p>Alan Winde, Minister of Economic Opportunities, said in closing that every person on the West Coast must remember that they are part of the \u201cfront desk\u201d of the West Coast, and therefore has to deliver excellent service so tourists will return.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mike Killan, owner of Total in Saldanha, was chosen as the winner of the Service Excellence Hero competition run by the Western Cape Department of Economic Development and 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