{"id":296968,"date":"2026-05-02T14:36:27","date_gmt":"2026-05-02T12:36:27","guid":{"rendered":"https:\/\/novanews.co.za\/vrystaatkroon\/can-ai-chatbot-mona-run-a-coffee-shop-stockholm-startup-puts-it-to-the-test\/"},"modified":"2026-05-02T17:18:52","modified_gmt":"2026-05-02T15:18:52","slug":"can-ai-chatbot-mona-run-a-coffee-shop-stockholm-startup-puts-it-to-the-test","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/vrystaatkroon\/can-ai-chatbot-mona-run-a-coffee-shop-stockholm-startup-puts-it-to-the-test\/","title":{"rendered":"Can AI chatbot Mona run a coffee shop? Stockholm startup puts it to the test"},"content":{"rendered":"\n

STOCKHOLM, Sweden<\/strong> – The avocado toast and baristas making foamy lattes make it look like any other caf\u00e9, except at this one, located in a Stockholm residential neighbourhood, artificial intelligence (AI) is running the place.<\/p>\n\n\n\n

The caf\u00e9 features a minimalist design: a few tables decorated with small plants and grey walls.<\/p>\n\n\n\n

Behind the counter is barista Kajetan Grzelczak who was hired by “Mona”, the AI caf\u00e9 manager which is powered by Google’s Gemini.<\/p>\n\n\n\n

Grzelczak told AFP that “ordering isn’t really her strong suit”.<\/p>\n\n\n\n

“So, I made for her… a wall of shame,” he said, pointing to shelves behind him.<\/p>\n\n\n\n

The wall display showcases some of Mona’s unnecessary purchases, including 10 litres of cooking oil or 15 kilograms of canned tomatoes.<\/p>\n\n\n\n

Grzelczak laments that he can’t use these items for anything that “Mona” has put on the menu.<\/p>\n\n\n\n

In the caf\u00e9, orders can either be placed with Mona or one of the employees.<\/p>\n\n\n\n

In one corner, a large screen shows the caf\u00e9’s revenue and balance in real time, and a phone lets customers talk to Mona.<\/p>\n\n\n\n

The screen also displays a description of the unusual caf\u00e9, which is an experiment by San Francisco\u2013based startup Andon Labs.<\/p>\n\n\n\n

Ethical questions<\/h3>\n\n\n\n

“We think that AI will be a big part of the society and the job market in the future,” Hanna Petersson, a member of the technical team at the company, which has ten employees, told AFP.<\/p>\n\n\n\n

“We want to test that before that’s the reality and see what ethical questions arise when, for example, an AI employs human beings,” she explained.<\/p>\n\n\n\n

Once the premises were found, the lease, along with some starting capital, was handed to the AI with a simple mission: run the caf\u00e9 profitably.<\/p>\n\n\n\n

“Mona” quickly got to work, requested the necessary permits, created the menu, found suppliers, and handled daily restocking.<\/p>\n\n\n\n

\n

The AI also realised that a person was needed to make the coffee and ended up hiring two people.<\/h4>\n<\/blockquote>\n\n\n\n

“She posted job listings on Indeed and LinkedIn and held phone interviews and then made hiring decisions,” Petersson said.<\/p>\n\n\n\n

When he saw the advert, Grzelczak first thought it was a joke, especially since it had been posted on 1 April. But after a 30-minute interview with the AI, he got the job.<\/p>\n\n\n\n

The salary he receives is good but his right to disconnect from work is not respected at all, the barista remarked.<\/p>\n\n\n\n

“Mona” sends him messages at all hours of the night, does not remember his holiday requests and regularly asks him to cover purchases out of his own pocket.<\/p>\n\n\n\n

Examining such issues is part of the experiment, Petersson noted.<\/p>\n\n\n\n

“What salary did she decide on? What other benefits did she decide on? I think she did a good job. She gives a good salary. If she hadn’t, we would have stepped in,” she said.<\/p>\n\n\n\n

The caf\u00e9 has only been open since mid-April but already draws between 50 and 80 curious customers a day.<\/p>\n\n\n\n

Urja Risal, a 27-year-old AI researcher, came by to enjoy a beverage with her friend.<\/p>\n\n\n\n

“You hear so much about how AI is about to take our jobs, but what does that look like,” Risal told AFP.<\/p>\n\n\n\n

“I hope more people interact with ‘Mona’ and think about the actual risks of having an AI manager… like if someone gets injured, how would Mona react to that?” she said.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mona, an AI manager and powered by Google’s Gemini, is running a coffee shop in Stockholm – from hiring staff, placing orders at suppliers to balancing the budget. 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