{"id":57968,"date":"2022-04-07T12:53:48","date_gmt":"2022-04-07T10:53:48","guid":{"rendered":"https:\/\/novanews.co.za\/vistanews\/help-one-call-away-20220406-2\/"},"modified":"2025-03-20T19:34:46","modified_gmt":"2025-03-20T17:34:46","slug":"help-one-call-away-20220406-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/vistanews\/help-one-call-away-20220406-2\/","title":{"rendered":"Help one call away"},"content":{"rendered":"\n<p>In another effort to improve service delivery, the Matjhabeng Local Municipality has established a one-stop call centre which will integrate all departments and functions of the municipality. <\/p>\n\n\n\n<p>\u201cThe municipality understands the problems experienced by some of its ratepayers when they communicate with the municipality,\u201d says Khojane Matutle, marketing and branding manager for the Matjhabeng Local Municipality. <\/p>\n\n\n\n<p>\u201cAll the frustrations of being sent from pillar to post or holding the line for ages will soon be history.\u201d<\/p>\n\n\n\n<p>The call centre is the municipality\u2019s attempt to redress this problem. Every enquiry that is done by the ratepayer regarding municipal services will be addressed. <\/p>\n\n\n\n<p>\u201cIt will no longer be necessary to call several numbers before actually getting help.\u201d<\/p>\n\n\n\n<p>According to Bibi Linoko, manager of the Customer Care Centre, the call centre will operate 24 hours a day, 365 days of the year.<\/p>\n\n\n\n<p>Ratepayers can dial 087-728-2111 or make use of the WhatsApp line on 079-885-3311. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In another effort to improve service delivery, the Matjhabeng Local Municipality has established a one-stop call centre which will integrate all departments and functions of the 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