{"id":53130,"date":"2019-03-07T06:00:19","date_gmt":"2019-03-07T04:00:19","guid":{"rendered":"https:\/\/novanews.co.za\/udexpress\/algoa-toyota-making-history-in-industry-20190306-2\/"},"modified":"2025-03-20T22:13:03","modified_gmt":"2025-03-20T20:13:03","slug":"algoa-toyota-making-history-in-industry-20190306-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/udexpress\/algoa-toyota-making-history-in-industry-20190306-2\/","title":{"rendered":"Algoa Toyota making history in industry"},"content":{"rendered":"\n<p>TOYOTA South Africa for the first time in its existence announced a dealership nominated being the best in the country for the fifth consecutive year \u2026 and the honour goes to Algoa Toyota Uitenhage!<\/p>\n\n\n\n<p>\u201cNo matter how good you are or what you do, you can always improve! It\u2019s a matter of Kaizen, a Japanese word for continuous improvement,\u201d said Calvin Parry, dealer principal at Algoa Toyota Uitenhage.<\/p>\n\n\n\n<p>Algoa Toyota Uitenhage was named the best small dealership amongst the 123 Toyota dealerships countrywide at the annual awards ceremony which was held at the Kya-lami Racetrack in Johannesburg. <\/p>\n\n\n\n<p>For this milestone Parry received the Toyota Pyramid of Excellence award. It was Algoa Toyota Uitenhage\u2019s sixth time nominated as the best small Toyota dealership in South Africa. <\/p>\n\n\n\n<p>Adding to the milestone, its AutoMark used vehicle division with Dewald Oelofse as manager, was named best in the small dealership category of Toyota South Africa.<\/p>\n\n\n\n<p>The service and parts division with Myan Maistry and Quinton Boshoff as managers was second best in its category and new vehicles third best, with only 0.23% less points than the winner, Toyota Bredasdorp.<\/p>\n\n\n\n<p>\u201cIt is all about good relationships, treating our customers as guests as well as our Best in Town programme that we have adopted. <\/p>\n\n\n\n<p>\u201cAwards are nice to win, but it would not have been if it was not for satisfied guests,\u201d said Parry.<\/p>\n\n\n\n<p>\u201cWinning once is difficult and shows you are doing things right. Winning five times in a row, shows that you have the right people who have embedded the best customer service as a business culture.\u201d  <\/p>\n\n\n\n<p>Every year Toyota honours outstanding dealerships with its prestige Pyramid of Excellence awards. <\/p>\n\n\n\n<p>These awards are based on a comprehensive set of metrics on which each dealer is measured throughout the preceding year. The measurements include customer service, environmental protection, financial performance and vehicle sales.<\/p>\n\n\n\n<p>According to New Vehicle sales manager, Conrad van Rooyen, \u201cwinning best dealership award for five consecutive years tells it all about the character of the team at Algoa Toyota Uitenhage.<\/p>\n\n\n\n<p>\u201cIn a very competitive market, our customer satisfaction index for December year to date was phenomenal, scoring 298 out of 300, which is 99.5%.  <\/p>\n\n\n\n<p>\u201cOur success is owed to stability and once again stability amid constant challenges. We operate as a family and our guests become part of this Toyota family,\u201d said Van Rooyen.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As part of the winning prizes Parry will jet off to Russia, Oelofse will go on a journey to Malta whilst Myan Maistry and Quinton Boshoff will enjoy adventures in Chobe. <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>TOYOTA South Africa for the first time in its existence announced a dealership nominated being the best in the country for the fifth consecutive year &#8230; and the honour goes to Algoa Toyota 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