Nowadays stories about poor service and dissatisfied customers are so common. This story, however is completely different. <\/p>\n\n\n\n
Way back in 1993 we asked Joos Joiners in Stikland to build kitchen cabinets, a breakfast table and five breakfast chairs from oak wood for our new home. <\/p>\n\n\n\n
Thirty happy years then went by, but during the last quarter of 2023, unfortunately three cross stretchers of two of these chairs got broken. <\/p>\n\n\n\n
To make things worse, it was right in the middle of Silly Season and everybody was scrambling to get everything done before Christmas. What now? <\/p>\n\n\n\n
I took the two chairs back to the factory, not expecting anything. I told them my story and to my surprise, they accepted the chairs for repair amid a very heavy work schedule. <\/p>\n\n\n\n
About two weeks later I got a call from the receptionist to come and fetch the chairs. On arrival I saw that they were repaired to perfection. <\/p>\n\n\n\n
When enquiring about the price, the reception lady said with a big smile: \u201cNothing at all.\u201d <\/p>\n\n\n\n
Could this still be true in our modern times? <\/p>\n\n\n\n
To demonstrate customer loyalty in such a way after 30 years? That was a tremendous WOW for me and my family and restored so much trust in humanity of what we have lost over the last few decades. <\/p>\n\n\n\n
Thank you Jos and Leo Joos! You proved true integrity by your kind deed and we salute you and your business! <\/p>\n\n\n\n
Nowadays stories about poor service and dissatisfied customers are so common. This story, however is completely 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\n<\/superbyline><\/p>\n","protected":false},"excerpt":{"rendered":"