{"id":45429,"date":"2024-07-10T17:35:22","date_gmt":"2024-07-10T15:35:22","guid":{"rendered":"https:\/\/novanews.co.za\/tygerburger\/city-of-cape-town-issues-warning-on-water-bill-scam-20240710\/"},"modified":"2025-03-20T02:46:58","modified_gmt":"2025-03-20T00:46:58","slug":"city-of-cape-town-issues-warning-on-water-bill-scam-20240710","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/tygerburger\/city-of-cape-town-issues-warning-on-water-bill-scam-20240710\/","title":{"rendered":"City of Cape Town issues warning on water bill scam"},"content":{"rendered":"\n
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Residents are urged to be on alert and aware of a scam doing the rounds, where money is solicited from City customers to avoid supposed water restrictions or disconnections due to non-payment.<\/p>\n

The City\u2019s Water and Sanitation Directorate warns this is a scam. Residents are advised to report all suspicious behaviour or requests to the City and the police.

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The City has been made aware of a new scam where the scammer contacts a City customer (via telephone or WhatsApp) claiming to be from the City\u2019s Water and Sanitation Directorate.<\/p>\n

They then provide the relevant property details advising that the water to the property will be disconnected immediately due to the municipal account being in arrears.

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The customer is told that a payment in excess of R2\u2009000 must be made via cash send or e-wallet to avoid water supply disconnection and the subsequent reconnection fee.<\/p>\n

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At least two separate incidents of this nature have been reported to the City, affecting customers in Parklands and Durbanville whose municipal accounts were both up to date.<\/p>\n

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\u2018\u2019We appeal to residents to be extra vigilant and rather verify any suspicious correspondence that they receive directly with the City.<\/p>\n

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We are particularly concerned about customers who do find themselves in arrears with their municipal accounts that would easily be lured to make payments, to avoid their water from being disconnected or restricted,\u201d said the City\u2019s Mayco member for water and sanitation, Zahid Badroodien.<\/p>\n

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Call the City\u2019s Fraud Hotline on 0800\u20091100\u200977 to report suspicious behaviour and the police.<\/strong><\/p>\n

Call 0860 103 089 or send an SMS to 31373; WhatsApp to 060\u2009018\u20091505 or send an email to water@capetown.gov.za to verify if any communication is from the City<\/strong>

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Residents are urged to be on alert and aware of a scam doing the rounds, where money is solicited from City customers to avoid supposed water restrictions or disconnections due to 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