A contractor took with them prepaid electricity units to the value about R2 000 after recently replacing a prepaid electricity meter with a splitmeter used for solar power exchange at a house in Kleinbron Estate.<\/p>\n\n\n\n
The City in May this year rolled out specific electricity meters for residents to sell their excess solar power back to the City under the Cash for Power programme.<\/p>\n\n\n\n
According to the resident who wishes not to be named, the contractor installed the splitmeter, and took the prepaid electricity meter containing 900 units with them. <\/p>\n\n\n\n
They only returned 300 units back to the resident.<\/p>\n\n\n\n
\u201cThey told me they had to have the meter tested to see if the units were still valid, for what I don\u2019t know? Nor did I get any explanation. They said they would get back to me, but never did,\u201d he told TygerBurger.<\/em><\/p>\n\n\n\n \u201cI was informed that it was standard procedure to take the old meter back, but in the case of \u2018some clients\u2019 they take the actual electricity units too.\u201d<\/p>\n\n\n\n On enquiry the City of Cape Town infomed TygerBurger<\/em> that the units should have been issued back to the resident, and that they will be investigating the matter.<\/p>\n\n\n\n \u201cThe City makes use of contractors to replace older prepaid meters. <\/p>\n\n\n\n \u201cAll faulty prepaid meters are tested when the display is blank and the contractors cannot confirm the number of units displayed. The contractor is not allowed to take what the customer claims at face value, it must be verified objectively,\u201d says Mayco member for energy Xanthea Limberg.<\/p>\n\n\n\n \u201cAll removed prepaid meters are returned to the City\u2019s meter test laboratory for end-of-life interrogation and testing and confirmation of the remaining units on the prepaid meter. Once the remaining units have been confirmed by the City\u2019s meter testing laboratory, the City then contacts the customer to issue the remaining units or the balance. <\/p>\n\n\n\n \u201cIn this case, because the meter being replaced was not faulty and the contracted field staff could see and confirm the remaining units on the meter, the field staff could have issued all the units owed to the customer. <\/p>\n\n\n\n \u201cThe City apologises to the customer for any inconvenience caused and endeavours to issue the balance of the units soon,\u201d she stated.<\/p>\n","protected":false},"excerpt":{"rendered":" A contractor took with them prepaid electricity units to the value about R2 000 after recently replacing a prepaid electricity meter with a splitmeter used for solar power exchange at a house in Kleinbron 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