{"id":46589,"date":"2024-03-26T09:36:46","date_gmt":"2024-03-26T07:36:46","guid":{"rendered":"https:\/\/novanews.co.za\/peoplespost\/readers-reach-out-20240325\/"},"modified":"2025-03-19T22:19:28","modified_gmt":"2025-03-19T20:19:28","slug":"readers-reach-out-20240325","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/peoplespost\/readers-reach-out-20240325\/","title":{"rendered":"Readers reach out voicing more concerns of care at Constantiaberg"},"content":{"rendered":"\n

Since revelations of a former Constantiaberg Mediclinic patient, 74-year-old Ian Quinton, surfaced following his stay and experience at the facility (\u201cClinic looks into claims\u201d, People\u2019s Post<\/em>, 12 March), many readers voiced similar concerns relating to care at the hospital.<\/p>\n\n\n\n

The Mediclinic hospital group has since responded once again to the additional complaints.<\/p>\n\n\n\n

Quinton detailed concerns related to the hospital\u2019s nursing staff, troubling revelations related to being bathed while enduring humiliating comments about his naked body and night shift irregularities. <\/p>\n\n\n\n

Letter One:<\/h3>\n\n\n\n

One such reader Patrick de Wet first reached out in a letter, telling of his mother who was admitted to the clinic in 2016. She was 83 and frail. He said he was really shocked by the following:<\/p>\n\n\n\n

\u201cI was visiting her during lunch time. The person who was responsible for taking lunch to patients, who looked no more than about 18-years-old, brought a chicken wrap on a plate, put it down on the table and walked away.\u201d<\/p>\n\n\n\n

De Wet said his mother had no teeth and could not sit up by herself. <\/p>\n\n\n\n

\u201cHow they thought she was going to manage to eat a chicken wrap is beyond me. The way I see it, making sure a patient is nourished is one of the most basic elements of nursing. Seeing them neglect to do that effectively, I shudder to think what else they don\u2019t do. I would never recommend Constantiaberg and would certainly not go there myself,\u201d he concluded.<\/p>\n\n\n\n

Letter two:<\/h3>\n\n\n\n

In another letter initialed PJH, he claimed to have been previously admitted for a hip replacement.<\/p>\n\n\n\n

He wrote: \u201cThe <\/span> People\u2019s Post\u2019s<\/em><\/span> coverage of Constantia Mediclinic refers. [Quinton\u2019s] appalling treatment could almost be classified as normal judging by the treatment I received as did others in my ward during my stay.<\/span> \u201d<\/span> <\/span><\/p>\n\n\n\n

The author of this letter claims to have been \u201cfit and had no health issues at all\u201d. However, within three days of the stay, this former patient claimed to have had five serious infections \u201cnot related to the hip operation\u201d. <\/p>\n\n\n\n

\u201c \u2018Nursing service\u2019 is an oxymoron at Constantiaberg. Unlike [Quinton], I was only bathed every two days by very reluctant nurses who paid no attention to my hip operation and once actually grabbed my hip to turn me over\u2026 Any questioning or request to the nurses that required some effort led to punishment by them who then simply ignored all bell calls.<\/p>\n\n\n\n

\u201cPlease, please, please, I never want to go back to such an uncaring place,\u201d this author concluded. <\/p>\n\n\n\n

Letter three:<\/h3>\n\n\n\n

A third letter from an anonymous reader expressed their gratitude for the previous coverage dealing with the initial complaint about Constantiaberg. <\/p>\n\n\n\n

She shared: \u201cMy neighbour\u2019s daughter had to seek help there last month during the night hours and my neighbour told me how disappointed and unsatisfied she was about the service \u2013 from the doctor who attended to her child, to the nursing staff (whom she said were \u2018clueless\u2019 and nonchalant). <\/p>\n\n\n\n

\u201cI shared your article with her and she felt very grateful that someone highlighted the problem she, too, encountered. My heart really went out to what that gentleman had to experience and I could understand why he didn\u2019t want to complain whilst still being hospitalised because I am sure he would have been victimised further.\u201d<\/p>\n\n\n\n

Hospital group responds<\/h3>\n\n\n\n

The group responded by Friday 22 March, stating \u201cMediclinic takes feedback from clients seriously, and investigates all complaints thoroughly and give direct feedback to the complainants\u201d.<\/p>\n\n\n\n

It guaranteed that, where a skills gap in care is identified, the necessary training will take place. In relation to the case of Quinton\u2019s complaint earlier in March, Mediclinic also confirmed that remedial action is already in place.<\/p>\n\n\n\n

\u201cMediclinic remains open to engage with clients, and directly addresses any areas of concern to improve their experience within our hospitals.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Since revelations of a former Constantiaberg Mediclinic patient, 74-year-old Ian Quinton, surfaced following his stay and experience at the facility, many readers voiced similar concerns relating to care at the 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reach out voicing more concerns of care at Constantiaberg | People's Post<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novanews.co.za\/peoplespost\/readers-reach-out-20240325\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Readers reach out voicing more concerns of care at Constantiaberg\" \/>\n<meta property=\"og:description\" content=\"Since revelations of a former Constantiaberg Mediclinic patient, 74-year-old Ian Quinton, surfaced following his stay and experience at the facility, many readers voiced similar concerns relating to care at the hospital.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/novanews.co.za\/peoplespost\/readers-reach-out-20240325\/\" \/>\n<meta property=\"og:site_name\" content=\"People's Post\" \/>\n<meta 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