{"id":299080,"date":"2026-03-17T11:34:12","date_gmt":"2026-03-17T09:34:12","guid":{"rendered":"https:\/\/novanews.co.za\/peoplespost\/?p=299080"},"modified":"2026-03-17T11:52:18","modified_gmt":"2026-03-17T09:52:18","slug":"city-ombud-engagement-blue-route-mall","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/peoplespost\/city-ombud-engagement-blue-route-mall\/","title":{"rendered":"City Ombud Zetu Makamandela-Mguqulwa engages residents on municipal complaints"},"content":{"rendered":"\n<p>Residents participated in a City Ombud engagement with Zetu Makamandela-Mguqulwa at Blue Route Mall on Friday 13 March, as part of World Consumer Rights Day. The initiative, themed \u201cSafe products, confident consumer\u201d, provided an opportunity for residents to raise municipal complaints directly with the Ombudsman\u2019s Office.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-regulatory-bodies-support-city-ombud-engagement\">Regulatory bodies support City Ombud engagement<\/h3>\n\n\n\n<p>Several organisations joined the event to support the City Ombud engagement, including the Western Cape Police Ombudsman and the Public Protector South Africa. Other participants included the Community Schemes Ombud Service, the National Financial Ombud, and representatives from the insurance sector.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-connecting-residents-with-solutions\">Connecting residents with solutions<\/h3>\n\n\n\n<p>Makamandela-Mguqulwa said the City Ombud engagement allowed residents to discuss unresolved municipal challenges.<\/p>\n\n\n\n<p>\u201cI look forward to meeting residents and helping them with any last-resort challenges regarding municipal services,\u201d she said.<\/p>\n\n\n\n<p>Previously, she served as the first Ombud at the University of Cape Town, establishing the institution\u2019s Ombuds Office and assisting thousands.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-focus-on-mediation-and-accountability\">Focus on mediation and accountability<\/h3>\n\n\n\n<p>\u201cAs a trained mediator, coach, and change-management specialist, I am passionate about ethics, organisational integrity, inclusivity and leadership development,\u201d Makamandela-Mguqulwa said.<\/p>\n\n\n\n<p>The City Ombudsman\u2019s Office operates as an office of last resort, meaning residents must first exhaust internal municipal channels before escalating complaints. The office offers a free, independent, and impartial service focused on alternative dispute resolution and corrective action.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-residents-encouraged-to-participate\">Residents encouraged to participate<\/h3>\n\n\n\n<p>Residents attending the exhibition were encouraged to bring identity documents and supporting evidence when lodging complaints.<\/p>\n\n\n\n<p>The office also continues City Ombud engagement through awareness campaigns and advocacy initiatives to strengthen accountability and improve service delivery across the City.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-have-your-say\">Have your say<\/h3>\n\n\n\n<p>Email: <a>peoplespost@novusmedia.co.za<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Residents met City Ombud Zetu Makamandela-Mguqulwa at Blue Route Mall to discuss 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