Iemand vertel onlangs vir ons van ‘n voertuig by ‘n plaaslike motorhandelaar waarin hulle belanggestel het.\n<\/p>\n\n\n\n
Ongelukkig het die voertuig baie kilometers afgel\u00ea en het hulle besluit om dieselfde model voertuig by ‘n motorhandelaar in ‘n ander provinsie te koop.\n<\/p>\n\n\n\n
Alles het goed verloop \u2013 totdat hulle kleinighede gedoen moes laat kry, soos om nommerplate op te sit. Die plaaslike motorhandelaar was nie behulpsaam nie. Die personeel het geen geheim daarvan gemaak dat hulle nie bereid was om te help nie. <\/p>\n\n\n\n
Ek het gewonder of die eienaar van die onderneming weet hoeveel skade daar aangerig kan word. As ek luister na hoe sleg die ondervinding vir die mense by hierdie motorhandelaar was, sal hulle geensins enige moontlike toekomstige kli\u00ebnte verwys nie.<\/p>\n\n\n\n
Inteendeel, hulle sal eerlik vertel van die slegte kli\u00ebntediens wat hulle gekry het. Ons dogter en haar verloofde het vroegtydig gere\u00ebl om een Saterdag laatmiddag hul verlowingsfoto’s te laat neem. Iewers in die buitelug teen die asemrowende sonsondergange wat die Noord-Kaap oplewer.\n<\/p>\n\n\n\n
Daardie einste Saterdagmiddag het dit wyd begin re\u00ebn. In ‘n groot radius was daar geen dro\u00eb plek om hierdie beplanning te laat realiseer nie. Ek het ‘n vriendin met ‘n pragtige huis gekontak. \n<\/p>\n\n\n\n
“Ons huis lyk soos ‘n bouperseel,” het sy geantwoord en vir my kontaknommers van twee gastehuise gestuur. Ek het die eerste gastehuis gekontak. Die bestuurder het hulle met ope arms ontvang. Hy het geduldig gewag toe die fotosessie langer as beplan aangehou het.\n<\/p>\n\n\n\n
“As enige iemand ooit blyplek in ‘n gastehuis soek, gaan ek julle dadelik aanbeveel,” het ons dogter voor hul vertrek vir hom ges\u00ea.\n<\/p>\n\n\n\n
Goeie kli\u00ebntediens is aan die uitsterf. Dit is amper asof mense die groter prentjie uit die oog verloor \u2013 die eerstehandse ondervinding wat mense aan moontlike toekomstige kli\u00ebnte gaan oordra. Of dalk gee hulle bloot net nie om nie?<\/p>\n","protected":false},"excerpt":{"rendered":"
Die plaaslike motorhandelaar was nie behulpsaam nie. Die personeel het geen geheim daarvan gemaak dat hulle nie bereid was om te help nie. Ek het gewonder of die eienaar van die onderneming weet hoeveel skade daar aangerig kan 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