{"id":57931,"date":"2018-06-28T06:03:18","date_gmt":"2018-06-28T04:03:18","guid":{"rendered":"https:\/\/novanews.co.za\/kougaexpress\/thousands-of-complaints-resolved-20180627-2\/"},"modified":"2025-03-20T18:58:21","modified_gmt":"2025-03-20T16:58:21","slug":"thousands-of-complaints-resolved-20180627-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/kougaexpress\/thousands-of-complaints-resolved-20180627-2\/","title":{"rendered":"Thousands of complaints resolved"},"content":{"rendered":"\n<p>ALMOST 10 000 service requests and faults were reported through Kouga Municipality\u2019s service delivery complaint centre and the Link app in the first five months of 2018.<\/p>\n\n\n\n<p>A total of 9846 faults were logged, of which 9529 were resolved by the end of May.<\/p>\n\n\n\n<p>Most service requests were for the emptying of sewer tanks, with 3364 being reported as full during this time.<\/p>\n\n\n\n<p>Sewage blockages and burst water pipes made up the bulk of the complaints. A total of 892 blockages were reported and resolved while 864 burst water pipes were reported and 863 repaired.<\/p>\n\n\n\n<p>The centre can be contacted at 042 200 2200 from 7:30am to 7pm, seven days a week.<\/p>\n\n\n\n<p>Outside these hours faults can be reported at the all-hours emergency numbers 042 291 0250 or 042 200 8330.<\/p>\n\n\n\n<p>The Link app can be downloaded at https:\/\/download.linkapp.co.za\/#dl<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ALMOST 10 000 service requests and faults were reported through Kouga Municipality\u2019s service delivery complaint centre and the Link app in the first five months of 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