KOUGA Municipality is making it easier for residents to check their account balances.<\/p>\n\n\n\n
Corporate Services Portfolio Councillor Bryan Dhludhlu said Kouga Call Centre ope-rators were being trained to assist the municipality\u2019s Revenue section with the flood of balance queries they receive when account payments are due. <\/p>\n\n\n\n
\u201cMany people don\u2019t want to wait for their accounts to reach their post boxes or inboxes and thus phone to know how much they owe. <\/p>\n\n\n\n
\n \u201cAs a result, it\u2019s often difficult to get through to the Revenue section because of the many walk-in and telephonic queries they receive.<\/span>\n<\/p>\n\n\n\n \u201cThis has been a great frustration for residents; hence we have started training our Call Centre operators to assist with balance queries as well. This will enable the Revenue section to focus on other account-related queries and speed up how quickly we can help residents.\u201d<\/span><\/p>\n\n\n\n He said the municipality was also looking at sending out SMSs to alert people when their accounts are due and what the balance is. <\/p>\n\n\n\n \u201cWe would like to encourage all account holders to ensure that the municipality has their correct cell phone numbers by contacting our revenue section telephonically or visiting them at their nearest municipal office.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" KOUGA Municipality is making it easier for residents to check their account 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