RATEPAYERS can now contact the Kouga Call Centre to find out what their municipal account balance is or to obtain an access key to register for Kouga Municipality\u2019s online account service.<\/p>\n\n\n\n
This is the good news from Corporate Services Portfolio Councillor Bryan Dhludhlu.<\/p>\n\n\n\n
Dhludhlu said operators at the Call Centre had been trained to assist the municipality\u2019s Revenue section with the flood of balance queries they receive when account payments are due. <\/p>\n\n\n\n
\u201cMany people don\u2019t want to wait for their accounts to reach their post boxes or inboxes and thus phone to know how much they owe. As a result, it\u2019s often difficult to get through to the Revenue section because of the many walk-in and telephonic queries they receive,\u201d he said. <\/p>\n\n\n\n
\u201cThis has been a great frustration for residents; hence, we have trained our Call Centre operators to assist with balance queries. <\/p>\n\n\n\n
\u201cThis will enable the Revenue section to focus on other account-related queries and speed up the service to ratepayers.\u201d<\/p>\n\n\n\n
He said ratepayers would also be able to obtain an access key from the Kouga Call Centre should they wish to register on the municipality\u2019s website to receive their accounts via email. <\/p>\n\n\n\n
\u201cOnce you have your access key, registration is easy. <\/p>\n\n\n\n
\u201cSimply go to the municipality\u2019s website at www.kouga.gov.za<\/span>, click on the \u2018Ratepayers Info System\u2019 link and follow the prompts under the registration option,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":" RATEPAYERS can now contact the Kouga Call Centre to find out what their municipal account balance is or to obtain an access key to register for Kouga Municipality\u2019s online account 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