KOUGA Municipality\u2019s annual Customer Satisfaction Survey is underway.<\/p>\n\n\n\n
Speaker Hattingh Bornman says the aim of the survey is to determine how residents experienced service delivery \u2013 including water, electricity, refuse removal, sanitation and roads \u2013 during the 2018\/2019 financial year that comes to an end on June 30. <\/p>\n\n\n\n
He calls on residents to make use of the platform to scrutinise the municipality and to suggest areas of improvement.<\/p>\n\n\n\n
Bornman says the Council values input from residents as this helps the municipality to identify and prioritise work that needs to be done. <\/p>\n\n\n\n
He said the survey will not replace platforms such as community meetings, but is designed to enhance accountability and the involvement of residents in municipal affairs.<\/p>\n\n\n\n
Survey forms, in all three languages most spoken in Kouga, are available at www.kouga.gov.za<\/span>. <\/p>\n\n\n\n Forms will also be available from ward councillors\u2019 offices from Monday, July 1.<\/p>\n\n\n\n Completed forms can be returned to the ward councillor\u2019s offices or posted to PO Box 21, Jeffreys Bay, 6330. Electronic versions can be emailed to lrandall@kouga.gov.za.<\/p>\n\n\n\n The forms have the different services offered by the municipality, with scores of one to five, the former reflecting the worst opinion and the latter the best.<\/p>\n\n\n\n The closing date for the survey is July 31, 2019.<\/p>\n\n\n\n Service delivery report-back meetings, where residents can engage with the municipal leadership about service successes and challenges in their wards, are currently taking place. The schedule is available at www.facebook.com\/kouganews<\/span>.<\/p>\n","protected":false},"excerpt":{"rendered":" KOUGA Municipality\u2019s annual Customer Satisfaction Survey is 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