{"id":52276,"date":"2020-07-16T06:01:34","date_gmt":"2020-07-16T04:01:34","guid":{"rendered":"https:\/\/novanews.co.za\/kougaexpress\/municipality-addresses-faulty-accounts-20200715-2\/"},"modified":"2020-07-16T06:01:34","modified_gmt":"2020-07-16T04:01:34","slug":"municipality-addresses-faulty-accounts-20200715-2","status":"publish","type":"post","link":"https:\/\/novanews.co.za\/kougaexpress\/municipality-addresses-faulty-accounts-20200715-2\/","title":{"rendered":"Municipality addresses faulty accounts"},"content":{"rendered":"

RESIDENTS and ratepayers whose water and electricity usage was incorrectly estimated on their latest municipal accounts need not panic \u2013 it will be corrected.<\/span><\/p>\n

This is the assurance from Kouga Executive Mayor, Horatio Hendricks, after several residents and businesses reported that their latest municipal accounts showed a sharp increase in their water or electricity usage.<\/p>\n

Hendricks said the errors were mainly due to the municipality having to rely on reading estimates during the COVID-19 lockdown. <\/p>\n

\u201cDuring the first five weeks of the lockdown, no physical readings could be taken of water meters or conventional electricity meters.<\/p>\n

\u201cSince the easing of the restrictions, readings have still not been able to resume in certain areas because of staff either testing positive for the coronavirus or having to self-quarantine after exposure to infected persons.<\/p>\n

\u201cAs a result, estimates have had to be used and, in some instances, the estimates were either incorrectly calculated or captured.\u201d<\/p>\n

He said residents and businesses whose water and electricity usage was higher than usual could contact the municipality\u2019s revenue section for the necessary corrections to be made. <\/p>\n

Senior accountant, Wilma le Roux, has been designated to assist those affected. She can be contacted at wleroux@kouga.gov.za. Account-holders are asked to include their account number so as to enable swift assis-tance. <\/p>\n

\u201cWe would like to apologise to all those who were affected by the billing errors. It will be corrected and the affected accounts adjusted accordingly,\u201d he assured.<\/p>\n","protected":false},"excerpt":{"rendered":"

RESIDENTS and ratepayers whose water and electricity usage was incorrectly estimated on their latest municipal accounts need not panic \u2013 it will be 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