MORE than 52 000 service faults and requests were resolved through Kouga Municipality\u2019s call centre and Link app during the past 12 months.<\/p>\n
Kouga Executive Mayor, Horatio Hendricks, said a total of 52 052 incidents had been attended to and resolved from March 1, 2020, to March 31, 2021 \u2013 almost 4 200 more than for the same period in 2019\/20, despite the COVID-19 pandemic, which severely hampered service delivery.<\/p>\n
\u201cIt is encouraging to see that more and more residents are making use of these platforms to alert the municipality to matters that need attention in their wards,\u201d said Hendricks. <\/p>\n
\u201cWhile we still have a long way to go when it comes to road repairs, it is heartening to see the progress.<\/p>\n
\u201cI would like to thank our road teams for their hard work and perseverance.\u201d<\/p>\n
The emptying of septic tanks made up the bulk service requests, with 17 650 being attended to through the call centre and Link app. A total of 8 281 sewer blockages were also cleared during the same period.<\/p>\n
Hendricks said the municipality had further escalated its war on leaks, with 1 709 burst water pipes and 1 416 leaking meters having been repaired from March 2020 to March 2021.<\/p>\n
During the same period, more than 1 658 power interruptions were attended to and 617 faulty street lights were fixed. <\/p>\n
\u201cWe would further like to thank residents for reporting illegal dumping,\u201d said Hendricks. \u201cA total of 161 illegal dumping sites were reported and cleaned the past 12 months.\u201d<\/p>\n
Call centre and Link app<\/p>\n
The Kouga Call Centre is open seven days a week (from 07:30 to 19:00 on Monday to Friday and from 07:00 to 19:00 on Saturday, Sunday, and public holidays), and can be reached at 042 200 2200 (press option 5) or 042 291 0250 (after hours). <\/p>\n
The free Link app is available for Android and iOS devices and can be downloaded at https:\/\/download.linkapp.co.za\/#dl<\/span><\/span>, from the Google Play or App Store. <\/p>\n Upon registration the app will request permission to access your location \u2013 this is important, be sure to accept. <\/p>\n To Link to your Ward, click on \u201c+ and Add Channels\u201d. Select the blue Municipal Ward icon, allow the app to geo-locate you and link to your ward, as displayed. <\/p>\n If you download the app while away from home, please be sure to enter your address in the search bar after clicking on the blue Municipal Ward icon. <\/p>\n Further information about Link is available at www.linkapp.co.za.<\/span><\/p>\n \u2013 Issued by Kouga <\/p>\n Municipality<\/p>\n","protected":false},"excerpt":{"rendered":" MORE than 52 000 service faults and requests were resolved through Kouga Municipality\u2019s call centre and Link app during the past 12 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