Kouga Municipality\u2019s customer satisfaction survey is underway.<\/p>\n
Kouga Executive Mayor, Horatio Hendricks, said the aim of the survey was to determine how residents experienced service delivery during the 2021\/2022 financial year, which comes to an end on June 30. <\/p>\n
He called on residents to make use of the platform to evaluate the municipality and to suggest areas of improvement.<\/p>\n
\u201cThe focus is on everyday service delivery, including, water, electricity, refuse removal, sanitation and roads,\u201d he said.<\/p>\n
The survey lists the different services offered by the municipality, with scores of one to five, the former reflecting the worst opinion and the latter the best.<\/p>\n
Hendricks said the council valued input from residents, as this helped the municipality to identify and prioritise work that needed to be done. <\/p>\n
\u201cWhen we adopted our vision, \u2018Good Governance through Service Excellence\u2019, we understood that running a municipality was about listening and responding to the communities we serve,\u201d he said.<\/p>\n
He said the survey would not replace platforms such as community meetings but was designed to enhance accountability and the involvement of residents in municipal processes.<\/p>\n
The municipality will make use of digital platforms and other practical methods to communicate and receive inputs on the customer satisfaction survey. <\/p>\n
This includes an online survey at https:\/\/forms.office.com\/r\/esqcbHnZsm<\/span>. The survey is also available on Kouga Municipality\u2019s website. <\/p>\n Questionnaires are also available at all municipal offices, ward offices and public libraries.<\/p>\n The closing date for the survey is July 15.<\/p>\n","protected":false},"excerpt":{"rendered":" Kouga Municipality\u2019s customer satisfaction survey is 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