Kouga Municipality is set to embark on a data cleansing campaign across the region \u2013 cleaning-up and updating its records of all property and municipal services information across the region.<\/p>\n
The campaign will include customer data cleansing, data quality checks, data improvement and billing data cleansing, among others, at all properties privately and publicly owned, occupied or not and serviced by Kouga Municipality.<\/p>\n
The campaign is set to take two forms \u2013 one being electronic engagements through the municipality\u2019s Customer Care Application (Kouga Cares) allowing for a host of functionalities \u2013 as well as door-to-door engagements.<\/p>\n
Online<\/strong><\/span> <\/p>\n \u201cThe Kouga Cares application can be accessed through the municipality\u2019s website at www.kouga.gov.za<\/span>. Once-off registration can be done in a few easy steps,\u201d said Kouga Executive Mayor, Horatio Hendricks.<\/p>\n \u201cOnce registered and residents\u2019 accounts are added to their profile, they will be able to update their information.\u201d<\/p>\n Where residents choose to complete the questionnaire online, they must ensure that the information provided is accurate and complete. Verification of the information will be performed, and if there is missing information or discrepancies found, the municipal field workers will be required to confirm the information at your door. <\/p>\n Door-to-door<\/strong><\/span> <\/p>\n According to Hendricks, municipal field workers will visit residential and business premises from 11 January 2023 to physically verify properties and collect or confirm information.\u201d<\/p>\n \u201cField workers will carry identification cards, which will reflect all their information.\u201d <\/p>\n He said that the data cleansing campaign would assist in removing hindrances to service delivery, improve financial controls, enhance planning and decision making by the Council and be in line with audit standards and the Municipal Finance Management Act requirements.<\/p>\n \u201cOnce the data clean-up and updates are complete, the new accurate data will assist the municipality with timely and accurate meter readings, correct billing resulting in more accurate readings, and a reduction in billing errors,\u201d said Hendricks.<\/p>\n \u201cThe data clean-up will, furthermore, result in a reduction in administrative errors.\u201d<\/p>\n Hendricks urged all residents to support the campaign.<\/p>\n More information<\/strong><\/span> <\/p>\n For more info, contact 042 200 2200.<\/p>\n Kouga Municipality is set to embark on a data cleansing campaign across the region \u2013 cleaning-up and updating its records of all property and municipal services information across the 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